Find answers to some of the most common questions about shopping with Tablua. If you need further assistance, please contact us, and we'll be happy to help.
Ordering
Can I change my order after placing it?
Yes. If you need to modify your order, including your shipping address, please contact us within 2 hours of placing your order. Once an order enters fulfillment, changes may no longer be possible.
Can I cancel my order?
Orders may be cancelled any time before they are fulfilled. Once processing or shipment has started, cancellation requests cannot be accommodated.
Do I need an account to shop?
No. You may place an order as a guest. If you prefer, you can also create a customer account to manage your orders more easily.
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States only.
How much does shipping cost?
We offer the following shipping options for all US orders:
- Standard Shipping: $20.00 USD (for orders under $150.00)
- Free Standard Shipping on all orders of $150.00 USD or more
Your shipping cost will be displayed during checkout before your order is confirmed.
How long will my order take to arrive?
Orders are processed within 1–3 business days. After dispatch, delivery generally takes 6–8 business days. The estimated delivery time is approximately 7–11 business days.
How do I track my shipment?
Once your order ships, you'll receive tracking information by email. You can also visit our Track Your Order page to check your shipment status.
When will my tracking information become available?
Tracking information usually becomes active within 24–48 hours after your order has been shipped.
What happens if my package is delayed?
Occasionally, shipping delays may occur because of weather conditions, carrier operations, holidays, or other unforeseen circumstances. We appreciate your patience and recommend monitoring your tracking updates for the latest delivery information.
Returns & Refunds
How long do I have to return an item?
You may request a return within 30 days from the date your order is delivered.
Can I return an item if I change my mind?
Yes. Change-of-mind returns are accepted, provided the item is unused, in its original condition, and returned with its original packaging and included accessories.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, we will provide a prepaid return shipping label. For change-of-mind returns, the customer is responsible for return shipping costs.
Do you offer exchanges?
No. We do not offer direct exchanges. If your return is approved, you may place a new order for the item you would like instead.
How long does a refund take?
Once your return is received and approved, refunds are typically processed within 5–10 business days to your original payment method.